Who we are

Malvern English Tutors is the business of sole trader, Anna Hyde.

Our registered address is: Holly Cottage, 13 Crescent Road, Colwall WR13 6QW

Our website address is: https://malvernenglishtutors.co.uk.

Our email is: office@malvernenglishtutors.co.uk

This policy details how we process your personal data according to EU General Data Protection Regulation and UK data protection legislation. We reserve the right to modify this statement at any time without notice by posting the changes on this page.

Collection of your information

We may collect information about you in a variety of ways. The information we may collect on the Site or by email includes:

Personal data

Personally identifiable information, such as your name, email address and contact details that you voluntarily give to us when you register with the Site, book our services or when you choose to participate in various activities related to the Site, such as by using the contact form to contact us or by subscription to newsletters and promotional emails. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site or book our services.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.

By using our Site, you agree that we can place cookies on your device. However, if You would like to restrict or block cookies used on our Site (or on any website), you will need to change the browser settings in each browser you use and on each device you use to access the internet. 

Some of our services may not function correctly if your browser does not accept cookies.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

Security of your information

The privacy and protection of your Personal Information is important to us. However, email messages sent over the internet are not encrypted, and therefore, are not secure. Despite efforts to protect your personal information, you acknowledge, we cannot ensure or warrant the security of any information transmitted to us by email. You accept that Malvern English Tutors cannot be held liable for any breaches of confidentiality that may occur as a result of the use of email and that you send this information at your own risk. Once we receive your email, we use our best efforts to ensure its security on our systems.

Please contact us by telephone or post to arrange an alternative method of communication if you prefer not to contact us by email.

The Site is a WordPress site and has security measures in place to protect the loss, misuse and alteration of the information under our control. WordPress uses Secure Server Software (SSL) to encrypt information on our site.

Policy for children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below. 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you contact us by email, we will retain your details which your request is in progress, or until you cease to use our services.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by contacting us using the contact information provided above.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly. 

Information about software and plugins we use on our site

Contact us

If you have any questions or comments about this Privacy Policy, please contact us using the contact information at the beginning of this document.

This policy was last reviewed on 14th June 2022.